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I'm thinking of interviewing for a cell phone store sales job such as T-Mobile or AT&T. Can anyone tell me how working at a cell phone store as a salesperson is? I know MetroPCS requires their workers to know the ins and outs of the company's proprietary info (fine print about who qualifies to get phone upgrades, how much we can charge for "fees," who qualifies for rebates, what subsidiary is under what parent company, etc.) But, to me, it was very complex and troublesome. I was just wondering if I'd have to be responsible for the same things at another cell phone store. If anyone could share an insider's story on how the cell phone sales job was for him/her, I'd really appreciate it. Many thanks in advance.

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I worked at a retailer selling cell phone service years ago.  My 2˘ is if you are comfortable selling, and you personally are a cell phone enthusiast, the other details will fall into place for you.
 

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Sale is sales at the retail level. If you can BS well then there's no need for product knowledge, although it would be helpful.

yes, I done it before.

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Don't most people buy cell phones on-line these days, usually from the carrier?

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I don't buy from the carrier direct for cost reasons. About the only reason I go into Wal  Mart these days is to buy our cell phones. The staff are far faster at initial phone setup, friendlier, and less full of BS than reps at a Verizon corporate-owned store.  In addition, the same Verizon phones have been significantly cheaper at Wally World than at Verizon.

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Are you a people person? I've seen some pretty irate customers when I've been at the Verizon corporate store. And then you have to explain bills to people because they make no sense. My point being it isn't just phone sales.

The last phones I bought were instore. Verizon had a deal where I traded in $10 tracfones for $300 credit. I knew which phones I wanted but I definitely checked them out instore before purchasing. I'm a pretty low maintenance customer or at least I try my best to be.

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Yes, I am a people person. But, I dont love phones or selling phones. I love selling computers and other electronics, but honestly could care less about phones. whats worse, I dont want to have to memorize all those fine print details.

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bestbuy1115 said:   I am a people person. 
  What the hell does that even mean, besides being a filler phrase in a resume? I'm sure Charles Manson is a people person.

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hey theres no need to curse. all i wanted to say there was that i enjoy dealing with people. there are some who hate interacting with customers.

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I don't think "hell" has been a curse word for over 30 years now. I didn't want say, "heck" 'cause that sounds hillbilly.

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atikovi said:   bestbuy1115 said:   I am a people person. 
  What the hell does that even mean, besides being a filler phrase in a resume? I'm sure Charles Manson is a people person.

peo·ple per·son
noun informal
a person who enjoys or is particularly good at interacting with others.

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atikovi said:   Don't most people buy cell phones on-line these days, usually from the carrier?
Sometimes.  But most usually go to Bestbuy, Costco, Sam's, etc. when they offers a really good deal. 
If you're comfortable at selling anything, then go for it.  If you're good, you can make a career out of it. 

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Based on your screen name, you still work at BB? If so, why not try moving over to their cell phone area and see if you're good at selling/dealing with the phones before looking for new job? or how about working part-time at a phone store to see if that would work for you?  Two things are guaranteed when working in a cell phone store: a) you'll be working with cell phones 8 hours a day b) You'll be dealing with people.   Everything else such a corporate policy etc is just a mundane stuff. 

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bestbuy1115 said:   Yes, I am a people person. But, I dont love phones or selling phones. I love selling computers and other electronics, but honestly could care less about phones. whats worse, I dont want to have to memorize all those fine print details.
1. Why would you post this topic if you don't want to sell phones?
2. If you still work at the Best Buy at SkyView Center in Flushing, NY, have you asked if there are openings in the mobile area in your store?
3. Is your name by any chance pyee?

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I don't understand the allure of this job to the OP. In Best Buy most of the sales people are twenty somethings working their way through college. This isn't a career path, just a way to pay the bills until something better comes along. If you want to work in sales, real estate would be much more profitable.

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atikovi said:   I don't understand the allure of this job to the OP. In Best Buy most of the sales people are twenty somethings working their way through college. This isn't a career path, just a way to pay the bills until something better comes along. If you want to work in sales, real estate would be much more profitable.
  Have you read much of the OP's postings?  Or for that matter, pyee's?

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Just on this thread, why? Who is pyees?

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Pyee was a FW member who used to ask very similar questions to the OP.  

Which toothpaste should I use to wash my car?  

Can I use Scotch tape instead of soap?

Can I live on 67 calories a day?  

What's the best dinner for $0.50?  

Which has faster graphics, an abacus or a Macbook Pro?

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I posted this topic even though I don't like to sell phones, because I can't get any other kind of job. I very reluctantly want to get a cell phone sales job only because everything else seems like a long shot for me.

No I don't work for Best Buy, though that's a very good guess. I do frequent Best Buys though to get an idea what I should buy.

Shiny new gadgets and other electronics are so cool. thats why i wanna work in sales of electronics. But, am i correct to say that selling phones is not easy because of nasty customers, having a lot to memorize, and needing to be flexible with how much to charge in extra fees to a customer. I heard you have to gauge the customer in terms of his/her richness to determine how much reasonably to charge in fees. Like if my customer is wearing an armani suit or wearing a gucci purse, I could get away with daring to charge $50+ for fees, some of which would be my commission. I am more of a robot, prefering hard fast unchanging rules like a $20 flat fee for activation of new phones, or a $10 protection plan no matter the phone brand.

all in all, from everyones posts, I think Ill just pass on a cell phone sales job. Ive been sitting on the fence about this topic for a long time, as I desperately need an hourly paying job immediately.

I will say this: my passions are in teaching and selling. I can assist at offices, but its not really my passion.

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If you don't have a job now, take it. You can always quit if it sucks.

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mapatsfan said:   Pyee was a FW member who used to ask very similar questions to the OP.  

Which toothpaste should I use to wash my car?  

Can I use Scotch tape instead of soap?

Can I live on 67 calories a day?  

What's the best dinner for $0.50?  

Which has faster graphics, an abacus or a Macbook Pro?

Abacus.

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I have six months of experience selling phones with one of the major carriers. I was passionate about the mobile industry and have a really fun experience. I found nude pictures from a customer's computer, and pornography from another customer's phone. We had an armed robbery once when my colleague was closing. We screwed up so many customers' account for our own commission. I picked up my negotiation skill, selling technique, and some industry practices and tricks. I once helped a customer "fixed" his screen by turning the brightness from 0 to 100%. The other customer wasn't so lucky. My colleague suggested the device is defective and the customer will need to purchase a new device. We transferred the wrong contact info from one phone to another. It was mostly iTune's fault. Phone insurance is a scam, but it really helps us on commission. There is so much to learn about this industry and it's always changing.

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mapatsfan said:   Pyee was a FW member who used to ask very similar questions to the OP.  

Which toothpaste should I use to wash my car?  

Can I use Scotch tape instead of soap?

Can I live on 67 calories a day?  

What's the best dinner for $0.50?  

Which has faster graphics, an abacus or a Macbook Pro?

  What was the consensus on the "Scotch tape instead soap" topic?  I always forget to bring soap into the shower with me but there's plenty of Scotch tape in there.  So, this could be particularly useful to me.

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I prefer soap, hurts a lot less.

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