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AT&T is charging for SIM switching

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I'm not sure it is an old or new news but AT&T is charging their clients for switching SIM card, at least it applied to me.
I got a new Moto G5+ and need a nano-SIM, just stopped by one of their authorized store to get one (I had micro-SIM on my broken phone). After done swapping, the store charged me around $5.
That caught me by surprise as I've done many times before and there was no such charge.
So I called AT&T 611 CSR to verify and talked to a lady. The funny thing was that she didn't tell me but asking how much I got charged first and when I replied "It's about $5", she immediately said "yeap, new policy since June 2017, AT&T will charge about $5 to switch SIM card, unless you have your own"
Anyway, it is a story. Just want to let everybody knows new policy.

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Bas-ta-ges!!!!!!

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It figures. Charge for everything.

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Did you at least ask for a credit? Haven't dealt with them in a decade but the old att I knew wouldn't blink at handing out a $5 credit to keep a customer happy.

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scrouds said:   Did you at least ask for a credit? Haven't dealt with them in a decade but the old att I knew wouldn't blink at handing out a $5 credit to keep a customer happy.
  No go with the store that's why I called 611 to talk to CSR. None.
  Anyway, not much but just want everyone to know their new policy.

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