Request Vietnam Travel

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I am planing to travel to Northen Vietnam (Hanoi and Ha Long Bay) for 4 days in December with my family (3 adults and 2 childrens age of 11 and 13)
We will be arriving in Hanoi on Monday afternoon and look around Hanoi until Tuesday and plan to visit Ha Long Bay on Wed and Thursday and leave Friday early monring (1:45 am flight).

What is the best way to get from Hanoi Airport to a hotel in downtown?
Where should I go in Hanoi?
Do you have any recommendation of reliable travel agents to book a travel package?  
Should I book a package before the trip or should I book when I get in Hanoi? 

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Google is your friend

use uber or grab , much cheaper than taxi.
there is plenty of travel agent store in hanoi.

not a lot of place to go in hanoi, just the 36 pho phuong (36 city)
I just came back from there (11/18/16) I stayed at the hilton garden inn, a newly built hotel. in the central district area, walking distance to everywhere.

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